Sales Manager
Roles
Customer Effort Score
Customer Effort Score (CES) is a measure of how easy or diff...
Customer Satisfaction
CSAT is a measure of the level of satisfaction that a custom...
Customers
One of the most fundamental metrics, Customers is the total...
Expansion MRR Growth Rate
Expansion Monthly Recurring Revenue (MRR) Growth Rate is the...
First Response Time
First Response Time (FRT) is the average amount of time an a...
Gross Revenue Retention Rate
Gross Revenue Retention (GRR) Rate is the percentage of recu...
Leads
A Lead is an individual who has shown an interest in your pr...
Marketing Qualified Leads
A Marketing Qualified Lead (MQL) is a universal metric used...
Monthly Recurring Revenue
Monthly Recurring Revenue (MRR) is the sum of all subscripti...
Net Revenue Retention Rate
Net Revenue Retention (NRR) Rate, also known as Net Dollar R...
Net Sales
Net Sales consists of gross sales less any discounting, prod...
Number of Demos
Number of Demos is the count of total demonstrations of a pr...