Customer Support Manager
Roles
All
Chief Financial Officer
Marketing Manager
Financial Analyst
Digital Marketing Manager
Founder
Social Media Marketer
Product Marketing Manager
Advertising Manager
Sales Manager
Customer Success Manager
Product Manager
Controller
Chief Revenue Officer
Marketing Automation Specialist
Accountant
Auditor
Bookkeeper
Customer Support Manager
Account Executive
Chief Marketing Officer
People Operations
Human Resources Specialist
Customer Service Representative
SEO Specialist
Human Resources Manager
Sales Representative
Payroll Specialist
Production Manager
Warehouse Manager
Accounts Payable Specialist
Logistics Analyst
Supply Chain Manager
DevOps Manager
Quality Assurance Specialist
Accounts Receivable Specialist
Database Administrator
Manufacturing Engineer
Manufacturing Manager
Chief Operations Officer
Full Resolution Time
Full Resolution Time is the time duration between the ticket...
Gross Margin
Gross Margin is a profitability ratio that measures Gross Pr...
Requester Wait Time
Requester Wait Time (Calendar) is the total combined time a...
Ticket Reopen Rate
Ticket Reopen Rate (RR) is the percentage of solved tickets...
Ticket Reopens
Ticket Reopens shows how many attempts it takes to solve a c...
Ticket Resolution Rate
Ticket Resolution Rate is the percentage of tickets that wer...
Tickets
Customer Issues, tickets, or incidents, refers to the captur...
Tickets Solved
Tickets Solved is the count of previously open and worked ti...
Time to Value
Time to Value (TTV) measures the duration between when a use...