Customer Success Manager

    Roles

    All
    Chief Financial Officer
    Marketing Manager
    Financial Analyst
    Digital Marketing Manager
    Founder
    Social Media Marketer
    Product Marketing Manager
    Advertising Manager
    Sales Manager
    Customer Success Manager
    Product Manager
    Controller
    Chief Revenue Officer
    Marketing Automation Specialist
    Accountant
    Auditor
    Bookkeeper
    Customer Support Manager
    Account Executive
    Chief Marketing Officer
    People Operations
    Human Resources Specialist
    Customer Service Representative
    SEO Specialist
    Human Resources Manager
    Sales Representative
    Payroll Specialist
    Production Manager
    Warehouse Manager
    Accounts Payable Specialist
    Logistics Analyst
    Supply Chain Manager
    DevOps Manager
    Quality Assurance Specialist
    Accounts Receivable Specialist
    Database Administrator
    Manufacturing Engineer
    Manufacturing Manager
    Chief Operations Officer

Expansion MRR Growth Rate

Expansion Monthly Recurring Revenue (MRR) Growth Rate is the...

First Contact Resolution Rate

First Contact Resolution Rate (FCR Rate) is the percentage o...

First Contact Resolution Tickets

First Contact Resolution Tickets is the count of customer ti...

Full Resolution Time

Full Resolution Time is the time duration between the ticket...

Gross MRR Churn Rate

Gross Monthly Recurring Revenue Churn Rate (Gross MRR Churn...

Gross Revenue Retention Rate

Gross Revenue Retention (GRR) Rate is the percentage of recu...

Monthly Active Accounts

Monthly Active Accounts measures the number of unique accoun...

Monthly Active Users

Monthly Active Users are the number of unique users of an ap...

Net MRR Churn Rate

Net Monthly Recurring Revenue (MRR) Churn Rate is the percen...

Net Promoter Score

Net Promoter Score (NPS®) is a measure of a customer base's...

Net Revenue Retention Rate

Net Revenue Retention (NRR) Rate, also known as Net Dollar R...

Onboarding Calls

Onboarding Calls is the number of phone calls made by the sa...

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