Customer Service Representative

    Roles

    All
    Chief Financial Officer
    Marketing Manager
    Financial Analyst
    Digital Marketing Manager
    Founder
    Social Media Marketer
    Product Marketing Manager
    Advertising Manager
    Sales Manager
    Customer Success Manager
    Product Manager
    Controller
    Chief Revenue Officer
    Marketing Automation Specialist
    Accountant
    Auditor
    Bookkeeper
    Customer Support Manager
    Account Executive
    Chief Marketing Officer
    People Operations
    Human Resources Specialist
    Customer Service Representative
    SEO Specialist
    Human Resources Manager
    Sales Representative
    Payroll Specialist
    Production Manager
    Warehouse Manager
    Accounts Payable Specialist
    Logistics Analyst
    Supply Chain Manager
    DevOps Manager
    Quality Assurance Specialist
    Accounts Receivable Specialist
    Database Administrator
    Manufacturing Engineer
    Manufacturing Manager
    Chief Operations Officer

Agent Wait Time

Agent Wait Time (Calendar) is the total combined time a tick...

Average Speed to Answer

Average Speed to Answer (ASA) is the average amount of time...

Call Abandon Rate

Call Abandon Rate is the percentage of people who hang up be...

First Contact Resolution Rate

First Contact Resolution Rate (FCR Rate) is the percentage o...

First Contact Resolution Tickets

First Contact Resolution Tickets is the count of customer ti...

First Response Time

First Response Time (FRT) is the average amount of time an a...

Requester Wait Time

Requester Wait Time (Calendar) is the total combined time a...

Ticket Reopen Rate

Ticket Reopen Rate (RR) is the percentage of solved tickets...

Ticket Reopens

Ticket Reopens shows how many attempts it takes to solve a c...

Ticket Resolution Rate

Ticket Resolution Rate is the percentage of tickets that wer...

Tickets

Customer Issues, tickets, or incidents, refers to the captur...

Tickets Solved

Tickets Solved is the count of previously open and worked ti...

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